- Refund Eligibility: Sycamore Real Estate offers refunds in accordance with the UAE Consumer Protection Law. Refunds will be provided in the following circumstances:
- If the purchased property is significantly different from the description provided on our platform.
- If the transaction occurred due to a technical error on our platform.
- If the refund is required by UAE law.
- Refund Process: Customers seeking a refund must contact our customer support team within 30 days]of the transaction date. Refund requests made after this period will not be considered.
- Required Information: To process a refund, customers must provide proof of purchase, along with a detailed explanation of the issue that warrants a refund. Our team may request additional information to verify the refund request.
- Refund Approval: Refunds are subject to approval by Sycamore Real Estate. We reserve the right to refuse refunds in cases where we believe the refund request is not valid according to the conditions stated in point 1.
- Refund Method: Refunds, if approved, will be processed using the same method of payment used for the original transaction. The refund amount will be equal to the purchase price of the property.
- Changes to Refund Policy: Sycamore Real Estate reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on the website.
- Contact Information: For any questions about our Refund Policy, please contact us at 971 4 834 7404.